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ARVEN LLC

Terms of Service

Last updated August 31, 2026

These Terms of Service (these “Terms”) are a legal agreement between you and Arven LLC (“Arven,” “we,” “us,” or “our”) governing your access to and use of the Arven mobile application and website, and any related services (together, the “App”). By creating an account or using the App, you agree to these Terms. If you do not agree, do not use the App. Our Privacy Policy, available in the App, describes how we collect and use personal information and is incorporated into these Terms by reference.

The App uses artificial intelligence to generate personalized training plans and daily workouts, track your workouts and measurements, answer your questions through a chat feature, and provide feedback and plan adjustments based on your activity. The App is a general fitness and wellness tool. It is not a medical device and does not provide medical care.

  • You must be at least 18 years old to use the App.
  • You must provide accurate and complete information when creating your account and keep it up to date.
  • You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
  • You may only create and maintain one account, for your own personal use.

The App provides general fitness and wellness information only. It does not provide medical advice, diagnosis, treatment, rehabilitation, individualized medical clearance, or emergency services, and it is not a substitute for the advice of a qualified physician or other healthcare provider. Do not use the App for emergencies or to diagnose or treat any condition.

Before starting or changing an exercise program, including any training plan generated by the App, consult an appropriate healthcare professional — particularly if you have a medical condition, injury, or physical limitation, are pregnant or postpartum, take medication, or have symptoms that concern you.

The App's training plans, feedback, and chat responses are generated in whole or in part by artificial intelligence models. AI-generated content may be inaccurate, incomplete, delayed, or inappropriate for your particular circumstances, even where you have disclosed medical conditions or physical limitations. You are responsible for evaluating any output before relying on it, and should use your own judgment and consult a healthcare professional as needed before following any guidance the App provides.

You understand that exercise involves inherent risks, including soreness, falls, strains, sprains, illness, serious injury, disability, and death. You voluntarily choose whether and how to participate, and should stop and seek appropriate care if you experience pain, distress, or concerning symptoms. To the fullest extent permitted by law, you assume the inherent risks of physical activity and of relying on general fitness information, and Arven is not responsible for any injury or health issue that may result from your use of the App. Nothing in this Section excludes liability that cannot lawfully be excluded or limits your rights under applicable consumer-protection law.

Subscription Plans. The App is offered on a subscription basis. Current plans, pricing, and billing frequency (for example, monthly or annual) are displayed in the App at the time of purchase. We may add, change, or discontinue subscription plans, and may change subscription prices, at any time; for existing subscribers, we will provide advance notice of any price increase before it takes effect on your next renewal.

Free Trial. We may offer a one-time free trial period to eligible users. A payment method is required to start a free trial. We will show you the trial length, the price you will be charged after the trial, and the renewal frequency before you start the trial. Unless you cancel before the trial ends, your subscription will automatically convert to a paid subscription and you will be charged the disclosed price.

Automatic Renewal. Subscriptions automatically renew for successive billing periods at the then-current price until cancelled. You may cancel at any time; cancellation takes effect at the end of your current billing period, and you will not be charged for the next period. You will continue to have access to paid features through the end of the period you have already paid for.

How to Cancel. If you subscribed through our website, you can cancel through your account settings or by contacting us at support@arvenapp.com — cancelling through the website is as simple as signing up. If you subscribed through the Apple App Store or Google Play Store, you must cancel through your Apple ID or Google Play account settings. Deleting the App from your device does not by itself cancel a subscription.

Refunds. Except where required by law, payments are non-refundable, including for partial subscription periods or unused features.

Payment Processing. Web subscriptions are billed through Stripe; in-app subscriptions are billed through the Apple App Store or Google Play Store and are subject to their respective terms and payment policies. We do not directly collect or store your full payment card information.

You may submit information to the App, including profile and health information, workout data, notes, chat messages, and voice recordings (“User Content”). You retain ownership of your User Content. You grant Arven a non-exclusive, worldwide, royalty-free license to use, process, and store your User Content solely to provide, maintain, and improve the App, including generating your training plans and chat responses. The App does not include any public profile, social feed, user-to-user messaging, or public content-sharing feature; your User Content remains private to your account, except as necessary to share it with the service providers described in our Privacy Policy who help us operate the App.

You agree not to:

  • Use the App for any unlawful purpose or in violation of these Terms;
  • Attempt to gain unauthorized access to the App or its related systems;
  • Interfere with or disrupt the operation of the App;
  • Reverse engineer, decompile, or attempt to extract the source code of the App, except as permitted by law; or
  • Use any automated means to access or scrape the App.

The App, including its software, design, text, graphics, and other content (excluding your User Content), is owned by Arven or its licensors and is protected by intellectual property laws. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the App for your personal, non-commercial use.

The App uses third-party artificial intelligence providers (Anthropic and OpenAI) to generate training plans, chat responses, and transcriptions, as described in our Privacy Policy. The App may also link to or embed third-party content, such as YouTube videos. If you access the App through the Apple App Store or Google Play Store, your use is also subject to that store's own terms of service. We are not responsible for the practices or content of any third-party service.

You may stop using the App and delete your account at any time. Cancelling a paid subscription is addressed in Section 4 above; deleting the App or your account does not by itself cancel an Apple App Store or Google Play Store subscription.

We may suspend or terminate your access to the App if you violate these Terms, create a security or legal risk, or engage in fraud or abuse. Where practical, we will provide notice and an opportunity to cure before termination, unless immediate action is reasonably necessary for security, legal, or safety reasons. We may also discontinue the App or terminate these Terms for business reasons at any time.

If we terminate your paid subscription for our own convenience — that is, other than for your violation of these Terms — before the end of a period you have already paid for, we will provide a prorated refund for the unused portion, unless the law or the applicable app store's rules provide otherwise. We will not charge you any further renewal fees after termination. Provisions that by their nature should survive termination — including ownership, disclaimers, limitations of liability, indemnification, and dispute resolution — will survive.

THE APP IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR AVAILABLE AT ANY PARTICULAR TIME, THAT DATA WILL NEVER BE LOST, OR THAT ANY AI-GENERATED CONTENT WILL BE ACCURATE, COMPLETE, OR APPROPRIATE FOR YOU.

Some jurisdictions do not allow certain disclaimers, so some of the above may not apply to you. Nothing in this Section affects any non-waivable statutory rights you may have.

TO THE FULLEST EXTENT PERMITTED BY LAW, ARVEN AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF DATA, PROFITS, REVENUE, OR GOODWILL, ARISING FROM YOUR USE OF THE APP.

TO THE FULLEST EXTENT PERMITTED BY LAW, ARVEN'S TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR THE APP WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO ARVEN IN THE TWELVE (12) MONTHS BEFORE THE CLAIM AROSE, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

These exclusions and limits do not apply to liability that cannot lawfully be excluded or limited, including liability for fraud, willful misconduct, or death or personal injury caused by negligence where such a limitation is prohibited, and do not limit any right or remedy that applicable consumer-protection law makes non-waivable. Some jurisdictions do not allow the exclusion of certain damages, so portions of this Section may not apply to you.

To the extent permitted by law, you agree to indemnify and hold Arven and its officers, directors, employees, and agents harmless from third-party claims, damages, losses, and reasonable attorneys' fees arising from your material violation of these Terms, your unlawful or fraudulent use of the App, or your User Content infringing another person's rights. This indemnity does not apply to the extent a claim results from Arven's own negligence, willful misconduct, fraud, or breach of these Terms. Arven will provide reasonably prompt notice of a covered claim, may control the defense with counsel of its choice, and will not settle any claim in a way that imposes liability or an admission on you without your consent, not to be unreasonably withheld.

These Terms are governed by the laws of the State of California, without regard to conflicts-of-law principles, except to the extent the law of your jurisdiction gives you mandatory consumer protections that cannot be waived.

Before starting arbitration or a court proceeding, you and Arven agree to try in good faith to resolve the dispute informally by sending written notice to support@arvenapp.com describing the issue and the resolution you are seeking. If the dispute is not resolved within 30 days, either party may proceed as described below.

Except for eligible small-claims matters and requests for emergency equitable relief, any dispute will be resolved by individual, binding arbitration administered by the American Arbitration Association under its consumer arbitration rules. The arbitration may be conducted remotely or by telephone, or, if an in-person hearing is necessary, at a location reasonably convenient to you. Neither party may bring a claim as a plaintiff or class member in a class, representative, or private-attorney-general proceeding, to the extent such a waiver is permitted by applicable law. Nothing in this Section prevents you from bringing an eligible claim in small claims court, reporting a matter to a government agency, or asserting rights that cannot lawfully be waived.

We may update these Terms from time to time. If we make material changes, we will notify you as required by applicable law. Your continued use of the App after updated Terms take effect constitutes your acceptance of the changes.

  • Entire Agreement. These Terms, together with our Privacy Policy, are the entire agreement between you and Arven regarding the App.
  • Severability. If any provision of these Terms is found unenforceable, the remaining provisions will remain in full effect.
  • Assignment. You may not assign these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
  • No Waiver. Our failure to enforce any provision of these Terms is not a waiver of our right to do so later.
  • Contact. If you have any questions about these Terms, please contact us at support@arvenapp.com.